98bajee FAQ – All Your Questions Answered in One Place

Only one account per person is allowed. Any attempt to open multiple accounts using the same ID or device may result in all accounts being permanently banned. 98bajee has a strict zero-tolerance policy on duplicate accounts.

KYC verification is typically completed within 24 to 48 hours. During busy periods, it may take up to 72 hours. Submitting clear, legible documents helps speed up the process. You will receive a confirmation email once verification is complete.

If your account is suspended, you will be notified of the reason by email. Help Center Contact us and submit the required information or documents. If the suspension was made in error, it is usually resolved within 24 hours.

You can update your email, mobile number, and contact address from Profile Settings. To change your name or date of birth, contact the support team — you may be asked to submit an ID document.

You can deposit at 98bajee using the following methods:

• Mobile Pay, Nagad, Rocket (mobile banking)
• Bank transfer (all Bangladeshi banks)
• Credit & debit cards (Visa/Mastercard)
• Cryptocurrency (USDT, BTC)

All transactions are fully secure and encrypted, regardless of payment method.

The minimum deposit via mobile banking is ৳500 BDT. For bank transfers, the minimum is ৳1,000 BDT. Card payments require a minimum of ৳500 BDT. Maximum deposit limits vary depending on the payment method.

Mobile banking (Mobile Pay/Nagad) withdrawals are typically processed within 1–4 hours. Bank transfers may take 1–3 business days. Your KYC verification must be complete and all wagering requirements met before submitting a withdrawal request.

Common reasons a withdrawal may be cancelled:

• KYC verification not completed
• Bonus wagering requirements not met
• Suspicious Account Activity
• Incorrect bank account or mobile number provided
• Below Minimum Withdrawal Limit

Deposits via mobile banking and card payments are usually reflected within a few minutes. Bank transfers may take between 30 minutes and 2 hours. If your balance has not been updated after 1 hour, contact support with your transaction reference number.

Odds are a number that determines how much you can win. For example, at odds of 2.5, a ৳100 bet returns ৳250 if you win (stake included). Higher odds mean a lower probability but a bigger payout. 98bajee uses the decimal odds format.

Live betting means placing bets on a match that's already in progress, in real time. Bet page and click the "Live" tab. You'll see all ongoing matches listed there. Odds update in real time, so quick decisions matter. Live betting also shows live statistics and scores as the action unfolds.

Generally, a bet cannot be cancelled once placed. However, if a match is cancelled or an event is postponed, your stake will be refunded. If the cash-out feature is available, you may be able to lock in a partial return under certain conditions.

A parlay bet combines multiple events into a single wager. You only win if every selection comes through — lose one and the entire bet is lost. Because the odds are multiplied together, the potential payout can be substantial, but so is the risk.

Register and make your first deposit. Once you deposit the required amount, the welcome bonus will be credited to your account automatically. Bonus amounts and terms may change from time to time, so check the promotions page for the latest details.

Wagering requirement means you need to place a certain amount in bets before you can withdraw your bonus funds. For example, a 5x wagering requirement on a ৳100 BDT bonus means you must place ৳500 BDT in bets before withdrawing.

Log in every day to earn a daily login bonus. Loyalty points are awarded on every bet you place, and once you've accumulated enough points, you can redeem them for a range of rewards. High Roller section for more special offers.

Most bonuses can be used on both Sports Betting and casino games, though some bonuses may be restricted to a specific category. Always read the terms and conditions before using a bonus. Note that some games may not contribute 100% towards wagering requirements.

Yes. 98bajee uses 256-bit SSL encryption. Your personal information is never shared with third parties, and passwords are stored as hashed values. Our Privacy Policy Read more to find out.

Change your password immediately, then Help Center Report it so your account can be temporarily locked. The support team will investigate and take the necessary action. Going forward, use a strong password and never share it with anyone.

No, never. No 98bajee staff member or support agent will ever ask for your password. If anyone requests your password or OTP, it's a scam — please report it to us immediately.

• Clear your browser cache and cookies
• Check your internet connection
• Try a different browser (Chrome/Firefox)
• Try toggling your VPN on or off
• Restart your device

Having Issues? Help Center Let us know.

Update your mobile browser and use Chrome or Firefox. Check that your data connection is stable, then close the app and reopen it. Keep your phone's software up to date. The 98bajee site is optimized to run smoothly on all modern mobile devices.

First, check that your balance is sufficient. Confirm that the minimum bet amount has been met. Make sure the event is still open for betting. Try refreshing the page and placing the bet again. Note any error code and Help Center Let us know.

Check your spam or junk folder. Make sure the correct email address and mobile number are saved in your profile. Verify that all notification options are enabled in your settings. Also check that our number isn't on your phone's SMS block list. If the issue persists, contact support.

Yes. You can set daily, weekly, and monthly betting limits from your Account Settings. Any changes to these limits will take effect after 24–48 hours. Responsible Betting page Find out more.

Yes, you can temporarily suspend your account for a set period using the self-exclusion feature. It's an important part of responsible betting. Contact support or look for this option in your account settings.